A scorecard for each week
Insights compares recent weeks side by side: how many visits were left open, how many contracted hours went unbooked, the miles driven in total and by branch, the time spent driving, and the share of visits where the client had one of their preferred carers.
The visits that keep coming up
Some visits are hard to fill every week. Insights lists the ones that keep coming up open, with the reason each time, such as nobody in its branch being free.
For each open visit it also shows what would have helped: a carer who was free but isn't in the visit's branch, for example, with a link to open it on the rota.
Carers short of their hours
A separate list shows carers booked for fewer hours than their contract, so you can offer them the visits that are going spare.
Questions
Who can see Insights?
People whose role lets them build the rota.
Does it show mileage by branch?
Yes. Miles are shown in total and for each branch.
See Isabelle with your own rota.
We'll walk you through it.